01
Something is not working
A room that will not respond, a switch with no effect or a system that has gone offline.
Troubleshooting ↓Support
Help for systems
already installed.
Documentation, troubleshooting and support plans for existing C-Bus installations — including systems we did not install.
Start here
What do you
need to do?
02
Identify a product
Search the catalogue by name or description to find what is installed.
Find your product ↗03
Read the documentation
System guides and product documentation for day-to-day use.
Downloads ↓04
Get ongoing cover
Priority response, health checks and managed backups.
Support plans ↓Troubleshooting
Quick checks
before you call.
These resolve a surprising number of faults. If none of them help, send us what you have tried and we will pick it up from there.
Check the board
Look for tripped breakers or RCDs, and for status lights on the C-Bus modules.
Check network power
The C-Bus network has its own power supply. No indicator usually means no network.
Test one plate
Note whether a single plate, a single circuit or a whole area is affected — it narrows the fault quickly.
Check schedules
Unexpected behaviour in the evening is often a schedule or holiday mode rather than a fault.
Note the model numbers
Photographing the module labels saves a visit when we order parts.
Downloads
Documentation
and system guides.
Guides are prepared per installation. Ask us for the pack that matches your system and we will send the current version.
Guide
Homeowner quick start
Everyday control, scenes and what each plate does.
Request PDF ↗Guide
Facilities handbook
Schedules, overrides and seasonal changes for commercial sites.
Request PDF ↗Guide
Scene reference sheet
A printable summary of the scenes programmed on your system.
Request PDF ↗Docs
Product documentation
Specifications for the hardware installed in your property.
Browse products ↗Docs
As-built record
Circuit schedules, plate labelling and configuration notes.
Request copy ↗Backup
Configuration backup
We hold a secure copy of your configuration so hardware can be replaced and restored.
Ask about backups ↗Support plans
Three levels
of ongoing cover.
Plans are quoted per system, based on size and the equipment installed. Tell us what you have and we will confirm the cost before anything starts.
Essential
A safety net
- Remote diagnostics during working hours
- One annual system health check
- Configuration backup held securely
- Discounted call-out rate
Care
For daily reliance
- Priority response ahead of standard requests
- Two health checks each year
- Small programming changes included
- Firmware and software updates managed
Care+
For larger sites
- Named engineer who knows your install
- Extended response hours
- Quarterly checks and reporting
- Included annual site visit
FAQs
Common questions,
plainly answered.
If your question is not here, email us and we will answer it directly — and probably add it to this page.
Can you support a system you did not install?+
Yes. Most engagements start with an assessment so we can document how the system is configured, then work from there.
Do you offer remote support?+
Where the system is configured for remote access, many programming and diagnostic issues can be resolved without a visit.
My dimmers flicker with LED lamps. Can that be fixed?+
Usually. It is normally a mismatch between the lamp and the dimming module or its load type setting, and can often be corrected in configuration or by changing the module.
Can C-Bus be extended into a new extension?+
Yes. The network can be extended and new modules added, provided cabling can be run to the new area.
What areas do you cover?+
London and the South East for site visits, with remote support available across the UK.
Do I need a plan to get help?+
No. We are happy to help on a one-off basis. A plan gives you priority, regular checks and a lower visit rate.
Book a consultation
Planning a smart home or
building automation project?
Tell us about the property and how you want it to work. We will talk you through the options, the equipment involved and what it takes to deliver.